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In Thinking Out Your Prospectus, Stress Benefits, Not Just Features
By Frank Silverman

Opinion of
FRANK SILVERMAN
TAA president, 1997-98

Silverman, a speech pathologist, served on the faculty of Marquette University and the Medical College of Wisconsin.


© 2001, Franklin H. Silverman. All rights reserved.

While flicking through TV channels between getting out of bed about 4:30 a.m. and beginning to write, my attention was grabbed by a program on the public television station dealing with marketing. The theme was that people are attracted to a product by the benefits they believe that product will give them, not by its features per se. In other words, a feature only attracts consumers if they anticipate their life being made better by it in one or more significant ways.

My writing project for that day was a proposal for an online textbook. This message motivated me to add a feature and benefit analysis to the proposal. It consisted of a one page, horizontal, ten-row, three-column table. The columns were labeled as follows:

  • Feature.
  • Benefit for Instructor.
  • Benefit for Students.
  • Both features and benefits were described in language that the publisher would be likely to consider appropriate for both telemarketers' scripts and direct-mail marketing.

    The acquisition editor mentioned this table in the e-mail message he sent me a few days ago acknowledging receipt of the proposal package. He said that it indicated I was "a real pro." Hopefully, this judgment will translate into my being offered a better contract than I would have otherwise. Regardless, I plan to include a similar table in all future proposal packages. With the "bottom line" fixation that most (if not all) textbook publishers currently have, doing so couldn't hurt.


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