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In
Thinking Out Your Prospectus, Stress Benefits, Not Just Features
By
Frank Silverman
Opinion
of
FRANK SILVERMAN
TAA president, 1997-98
Silverman,
a speech pathologist, served on the faculty of Marquette University
and the Medical College of Wisconsin.
© 2001,
Franklin H. Silverman. All rights reserved.
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While flicking through
TV channels between getting out of bed about 4:30 a.m. and beginning to
write, my attention was grabbed by a program on the public television
station dealing with marketing. The theme was that people are attracted
to a product by the benefits they believe that product will give them,
not by its features per se. In other words, a feature only attracts consumers
if they anticipate their life being made better by it in one or more significant
ways.
My writing project
for that day was a proposal for an online textbook. This message motivated
me to add a feature and benefit analysis to the proposal. It consisted
of a one page, horizontal, ten-row, three-column table. The columns
were labeled as follows:
-
- Feature.
-
- Benefit for
Instructor.
-
- Benefit for
Students.
Both features and
benefits were described in language that the publisher would be likely
to consider appropriate for both telemarketers' scripts and direct-mail
marketing.
The acquisition
editor mentioned this table in the e-mail message he sent me a few days
ago acknowledging receipt of the proposal package. He said that it indicated
I was "a real pro." Hopefully, this judgment will translate into my
being offered a better contract than I would have otherwise. Regardless,
I plan to include a similar table in all future proposal packages. With
the "bottom line" fixation that most (if not all) textbook publishers
currently have, doing so couldn't hurt.
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